We employ a vastly knowledgeable and efficient technical support team to assist you with any difficulties or problems you may experience with your account. Our technical support team is available to you on a true 24/7 basis through our Kayako-based helpdesk.

Our high standards of customer service mean that you are guaranteed to receive a response to helpdesk inquiries within 2 hours. In reality, you can expect responses within minutes--and existing clients enjoy one of the most responsive technical support teams employed by a web host today.

Community Forums
Our active community forums are visited on a regular basis by both potential and existing clients. The forums offer a wealth of information on a wide range of topics related to Voxtreme and the Internet in general. Staff members visit the forum frequently and enjoy interacting with clients on both serious issues and light-hearted discussions.

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Commcenter
Voxtremestatus.com, our communication center, is the server and network announcement hub where all maintenance and network announcements are made. Should non-scheduled downtime occur, staff members will provide information on the issue through voxtremestatus.com.

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FAQ
Our frequently asked questions area offers answers to questions asked on a frequent basis. The FAQ area should be reviewed prior to submitting a helpdesk ticket.

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Helpdesk
Our helpdesk is manned on a 24/7 basis and should be used to deal with all technical and billing inquiries. The helpdesk should be used if you are unable to find answers to your questions in the community forums or FAQ areas of our website.